Gaming is meant to be fun — not stressful. At rtk99, we make sure you always play on your own terms. Your mental and financial well-being matter most to us.
Responsible Gaming means enjoying gaming as a healthy form of entertainment — not as a source of financial stress or anxiety. rtk99 believes every player has the right to have fun, as long as that fun never becomes a burden.
Online gaming is growing rapidly in Bangladesh. Thousands of players enjoy slots, Sports Betting, and Live Casino on rtk99 every day. But we want to be clear from the start — gaming is for entertainment only. Treating it as a source of income or chasing losses to recover money are both dangerous mindsets.
Rtk99's responsible gaming policy is built on three core pillars: Awareness — Staying aware of your own gaming behavior; Control — Maintaining control over your bets and your time; and Support — Having access to support whenever you need it.
We want you to enjoy every moment you spend on rtk99. That's why our platform offers a range of responsible gaming tools designed to help you maintain healthy habits.
rtk99 is strictly for users aged 18 and above. Age is verified at registration and reconfirmed during the KYC process.
Gaming addiction doesn't always appear overnight — habits shift gradually over time. If you notice any of the following signs in yourself or someone you know, it's time to take them seriously.
Ignoring these signs can make the problem worse. The sooner you become aware, the sooner you can regain control.
If you regularly notice three or more of the signs above, it may indicate problematic gaming. Visit our self-assessment section for a more detailed evaluation.
Rtk99 provides every player with a range of responsible gaming tools. These tools are easily accessible in your account settings and can be activated at any time.
Once activated, these tools take effect immediately. Lowering a limit is instant — increasing one requires a cooling-off period, to prevent impulsive decisions made under pressure.
The first and most important step in responsible gaming is setting your budget and time limits in advance. Here's a step-by-step guide to setting your limits at rtk99:
Set aside a fixed amount each month purely for entertainment — and stick to that amount for gaming. It should be a small portion of what's left after covering all essential household expenses.
Go to your account settings and select "Deposit Limit" to set a daily or monthly cap. Once set, deposits above that amount will no longer be possible.
Decide in advance how long you'll play each day or per session. With the session timer feature, the platform will automatically alert you when your time is up.
Every 30 or 60 minutes, you'll receive a message showing how long you've been playing and how much you've spent. This helps you stay aware while you play.
Review your gaming history once a week. Keep track of how much time and money you've spent, and adjust your limits lower if needed.
When you request a limit increase, rtk99 applies a cooling-off period — giving you time to reconsider before the change takes effect. This is in place for your protection.
If you feel gaming is becoming hard to control, self-exclusion is a powerful option. It means voluntarily closing your account for a set period of time — entirely on your own terms.
While self-exclusion is active, rtk99 will not send you any marketing messages, bonus offers, or promotional emails. If you wish to reopen your account, you must complete a minimum 7-day cooling-off period and contact our support team.
To start self-exclusion: Account Settings → Responsible Gaming → Self-Exclusion → Choose duration → Confirm.
If you need help, our 24/7 support team is here for you. Email: [email protected] — We're always here for you.
Building responsible gaming habits isn't difficult — it just takes a few simple rules practiced consistently. Follow the tips below:
Answer the following questions honestly. If more than three answers are "yes", consider reaching out for help.
Do you find yourself spending more time or money gaming than you planned?
Do you place bigger bets to try to recover money you've lost?
Do you hide your gaming activity from family or friends?
Do you feel restless or irritable when you try to stop gaming?
Is gaming getting in the way of work, studies, or family responsibilities?
Have you ever borrowed money or dipped into your savings to fund your gaming?
Do you turn to gaming to escape stress, loneliness, or sadness?
Have you tried to cut back or stop gaming but couldn't?
When you're not gaming, do you find yourself constantly thinking about it?
Have family or friends expressed concern about your gaming habits?
Results Summary: 0–2 Yes = Normal. 3–5 Yes = Be cautious and set limits. 6+ Yes = Consider self-exclusion or seek help promptly.
We don't just follow the rules — ensuring your well-being is our responsibility.
Age verification is mandatory when registering at rtk99. No one under 18 can open an account. Identity is further verified through official ID during the KYC process.
You can set your own limits on deposits, bets, and session duration. Limits take effect immediately once set. Lowering a limit is straightforward; increasing one is subject to a cooling-off period.
Periodic automatic messages will notify you how long you've been playing and how much you've spent. This helps you stay in control and game responsibly.
You can close your account for as little as 7 days or on a permanent basis. During self-exclusion, no marketing messages will be sent and login access will be fully disabled.
Rtk99's support team is always ready to help you overcome gaming addiction and can guide you toward professional help if needed. No judgment — just support.
If there are children or teenagers in your household, we recommend enabling parental controls on your devices. rtk99 does not support underage use of the platform in any way.
Gaming at rtk99 is about more than winning — it's a responsible, safe, and enjoyable experience. Join us today.